Refund Policy
Welcome to the refund policy of SharedUtilityMart. We strive to maintain the highest standards in both quality and service for every order placed at sharedutilitymart.store and at our physical locations in New York, 9th Ave Pizza District, 10001, United States. This policy explains when and how refunds, exchanges, and credits are provided for purchases of food, beverages, and related items from our pizzeria. By placing an order, you agree to the terms described below.
1. Eligibility for refunds
Refunds or credits are considered only under specific circumstances, including:
- Items arrived cold, damaged, or not as described due to our fault during delivery or pickup.
- Missing components of a combo meal, beverage, or side that were part of the original order.
- Incorrect items delivered, or substitutions that were not requested or approved by the customer.
- Orders canceled before preparation or within a clearly stated window prior to fulfillment, as defined by the team at SharedUtilityMart.
2. Exclusions
Refunds will not be granted for issues caused by customer preferences, such as texture or spice level, unless the item is clearly defective. Promotional or special discount orders may be treated differently, and any exceptions will be clearly communicated by our staff. We do not offer refunds for completed events or experiences, such as catering bookings, where services have already commenced.
3. How to request a refund
To request a refund, please contact us at +1 212-555-0123 or submit a request through our support channel on sharedutilitymart.store within 48 hours of delivery or pickup. Please include: - Order number and date - A brief description of the issue - Clear photos if the item was damaged or incorrect - The preferred resolution (refund, replacement, or store credit)
4. Review and resolution process
Our team will review your request promptly. We may contact you to gather additional information or to confirm the details of the order. Within 3–5 business days of receiving a complete request, we will notify you of the decision. If approved, refunds are issued to the original payment method or as a store credit, depending on the circumstances and your preference, in accordance with $ guidelines.
5. Delivery and dine-in considerations
For delivery orders, refunds or credits will be issued if the delivery person failed to deliver the items or delivered the wrong items, and this is confirmed by our delivery partner or internal records. For dine-in purchases, refunds are processed at the time of request if the items are returned in the same condition as received and within a reasonable timeframe. Any complimentary items or promotional freebies are not eligible for separate refunds unless they were charged.
6. Timing and limits
Refunds, replacements, or credits are generally available within a set period after approval. If a refund is approved, processing times depend on your payment method and the issuing bank. For online payments, refunds typically appear within 5–10 business days; for in-store payments, refunds may be issued as a credit to your SharedUtilityMart account or as a cash refund where permitted by law.
7. Non-ic beverages policy
We offer a range of lemonades to accompany your meal. If a beverage item is returned or canceled as part of an order, it will be considered in the same way as other menu items, and refunds will be issued according to item eligibility. Beverage notes and substitutions will be handled by our staff at SharedUtilityMart to ensure a fair resolution.
8. Contact information and location
SharedUtilityMart is located at 9th Ave Pizza District, New York, 10001, United States. For refunds, refunds-related questions, or to update your contact information, please reach us at +1 212-555-0123 or visit sharedutilitymart.store for self-service options and live chat. If you have any concerns about the handling of your data, please contact our support team through the provided channels.
9. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The effective date is shown at the bottom of this document. For the most current policy, please refer to our website or contact our customer service team.
Last updated: October 1, 2025